Privacy Policy

1. Please read carefully this privacy policy as it aims to inform you about what data is collected and how it is being collected and the process of collecting and processing data on this website.

2. You may contact us at info@esteprime.com if you have any comments or further questions.

3. 2. This privacy policy is prepared in accordance with the Turkish Law no 6698 on Protection of Personal Data. You are considered as the “data subject” and EstePrime as the “data controller” under this law.

4. EstePrime has the right to collect information and materials you upload, a record of any correspondence between us, details of transactions, details of your visits to this website and resources you use, your computer information for system administration and to report information to our advertisers.

5. EstePrime will process your data in accordance with the Turkish Law no. 6698 on Protection of Personal Data as lawful, fair, and transparent and without adversely affecting your rights. EstePrime will process your data by the criteria on Law no 6698, if, you have given explicit consent; data processing is required by the law, is mandatory for the protection of life or physical integrity of the person or of any other person who is bodily incapable of giving his consent or whose consent is not deemed legally valid, is necessary to fulfill the parties’ agreement, it is mandatory to be able to perform legal obligations, the data is made available to the public by yourself, data processing is mandatory for the establishment, exercise or protection of any right, it is mandatory for the legitimate interests of the controller or an involved third party except if there is a violation on the fundamental rights and freedoms of the data subject.

6. This website uses cookies or similar technology about your access to the website. Cookies are information files that a website or its service provider transfers to your computer that enables recognition to your browser and collect and track information.

7. Some cookies last only for the duration of your web session and some cookies lasts longer to remember your information when you use this website later.

8. Cookies on this website are set by EstePrime.

9. Cookies will be used to manage sessions, create an auto-fill log-in session, recognize a user who have visited the website or a visitor, log information from your computer (e.g. cookies, IP address, web-browser); to customize promotional content to provide functionality; for performance and measurement by collecting statistical information.

10. If your web-browser automatically accepts cookies, you may, if you wish, change the cookie settings. 

11. You should know that you may not fully use the website if you block or delete cookies.

12. EstePrime may use the collected data to provide information, goods and services that you request or with your consent, which may interest you, present site content more effectively, carry out contracts with you, enable you to use interactive services, inform you about the charges, inform you directly or by a third party about other goods and services that might interest you. If you are already a customer, EstePrime will contact you via e-mail about the similar things that were sold to you. If you are a new customer, EstePrime will ask you if you agree to be contacted. If you do not wish to be contacted for marketing purposes, please notify us at info@esteprime.com

13. Please note that advertisers are given aggregate information in regard to their target audience but not your identity information. EstePrime may use this information with advertisement purposes.

14. If you do not wish your personal data to be used for the reasons counted in this article, you can contact us at info@esteprime.com, however this will limit the possibility to provide best services to you.

15. Where collection of personal data is a statutory or contractual requirement, if you do not provide your personal data, the services will be limited.

16. EstePrime will try to keep your data secure when transferring and processing, however there is no complete security guarantee and you agree to data may not be secure. All payments will be encrypted. If you are provided a password, you shall not share it with anybody and shall keep it confidential. 

17. EstePrime will keep your personal data for as long as there is a need to use it and/or your permission is given. 

18. Your personal data will be deleted if there is no longer a need for it.

19. EstePrime has the right to disclose your information to potential buyers to sell business or company, to other businesses; if there is a legal obligation to do so; to protect other people’s rights, property, safety; to protect against fraud or credit risks; with third parties to supply services. Reasonable steps will be taken to ensure your data is safe and secure under the regulations on protection of personal data.

20. If you have questions or do not wish your data to be used for marketing, you may contact us at info@esteprime.com

21. Under the Law no 6698 on Protection of Personal Data, you have the right to learn about your personal data, the purpose of his data processing, to object to the processing, to request correction or deletion and notification of the operations to whom his personal data has been transferred to, know the third parties to whom your personal data is transferred, to request compensation for the damage arising from the unlawful processing, 

22. You have rights in regard to automated decision-making and profiling.

23. Please be aware that these terms and conditions and policies will only apply to this website. You should know that if you use an external link from this website, EstePrime does not have any control on how your data is being used by the other websites.

24. If there is a change in this Privacy Policy, the changes will be announced on this page or via e-mail.

25. You have the right to be informed in regard to automated decision-making and profiling if an automated decision-making makes a legal effect on you.

26. Except when the decision is authorized by law; required for the entrance or implementation of a contract between you and EstePrime; based on your explicit consent.

27. 12. If your data is used with the aims of profiling, information about the profiling will be provided; appropriate mathematical or statistical procedures will be used; necessary technical and organizational measures will be implemented; and will be secured to prevent discriminatory effects.

28. The Parties acknowledge and agree to act and negotiate in good faith and settle any dispute or any breach that may arise out of or relating to this Privacy Policy.

29. If the Parties fail to amicably settle a dispute, or unwilling to engage in negotiations, either Party may propose mediation to the other Party in writing before going to litigation at courts.

30. Negotiations about disputes will be conducted with confidentiality and without any prejudice to either Party.

31. If the Parties reach a resolution at the end of mediation, a binding agreement shall be made and signed by the Parties.

32. If the Parties fail to reach a resolution within 3 months by any reason, either party may apply to courts.

33. The Parties’ obligations under this Privacy Policy shall continue in case of a dispute.

 

POLICY FOR COMPLAINTS

 

1. EstePrime is committed to provide you medical tourism facilitation services with high quality. To maintain and improve our service standards, your help is needed when you think there is something wrong.

 

1. Before filing a complaint to our side, we suggest you read terms and conditions again. Once you file a complaint, EstePrime has a month to consider your complaint. 

 

1. When filing a complaint, refer to the article which you claim there is a breach of, and what you have already done about it and what result you want out of your complaint. EstePrime does not offer any financial compensation or disciplinary action.

 

1. You can file your complaints to EstePrime via e-mail to info@esteprime.com or write to the below address within  of receiving services supplied by EstePrime.

Fulya Hakki Yeten Cad. Fulya Terrace Center, No:11 2.Blok Kat:13 D: 77 Şişli / İstanbul Turkey 

1. After you file a complaint, EstePrime will conduct a review run by [executive] to evaluate the matter and contact the related people.

 

1. Within a month EstePrime will reach out to you in regard to suggestions and explanations about your complaint.